Service
By incorporating the following steps into our manufacturing processes, we provide superior quality products to our customers .
Engineering
- Heartwood prepares comprehensive engineering documentation for all regular production products utilizing Computer Aided Design (CAD).
- All design changes are documented, therefore providing better control for the customer.
- Modifications to existing designs are simplified, which make Special Orders easier and less expensive to manufacture.
- The complete engineering of a product before it is manufactured eliminates errors and inconsistencies.
Construction
- Years of combined furniture manufacturing experience result in the use of time-proven construction techniques.
- To ensure consistent and accurate results, products are manufactured with a combination of the latest CNC technology and the very best craftsmanship.
- Only the highest quality materials are used, resulting in superior product durability and appearance.
Quality Assurance
Heartwood has designed and strictly adheres to a Quality Assurance program that encompasses many aspects of ANSI and ISO standards while remaining user friendly to a company of our size.
- Heartwood has achieved vendor certification from the Hill-Rom Company, a Fortune 500 medical equipment supplier.
- Prior to shipping, each product is individually inspected by Quality Assurance personnel.
- Customers are encouraged to visit the plant for inspections at any time.
Service
- Without compromising product quality, we pride ourselves on a strict on-time delivery rate.
- We work closely with our customers to determine a schedule that best meets their needs.
Value Added Features
Heartwood is experienced in providing additional services to our customers to reduce handling and to simplify the manufacturing process.
- Installation of built-in cabinetry and millwork.
- Installation of electrical and medical devices on fixtures.
- Direct shipment from our facility.
- Customer specified testing and inspection.
- Production of laminated case goods.